Call Center Outsourcing - Cebu Philippines

Wednesday, February 15, 2012 Unknown 10 Comments

The upsurge of call center outsourcing companies in the Philippines is satisfying many areas of the national economy, mainly the country's employed people (and even the job seekers) and the business investors. The BPO industry of the Philippines has brought about profitable investments and has greatly contributed to the country's economic growth.

News reports have confirmed that Philippines—specifically in Manila and Cebu—is now on the list of Top BPO Destinations, yielding large revenues and raising employment rates.

With this, Cebu City has taken action to better the BPO (business process outsourcing) industry's manpower by conducting trainings for students.

The training programs are directed towards university students, improving their communication skills and fluency in speaking English to make them better qualified to work for a BPO company.

The programs are well supported by the Cebu City government, allocating a budget for the trainings and partnering with other organizations to facilitate more aid for the call center companies.

Call Center Philippines now surpasses India in  providing voice-based services and is applying technological and systematic innovations to top the spot for knowledge-based services as well.

About the Author

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Publish on 02/15/2012
Jane is a freelance copywriter, with majority of her work focusing on the outsourcing industry.

• Cebu, Philippines – Shaken But Not Stirred

Cebu, Philippines – Shaken But Not Stirred

Wednesday, February 08, 2012 Unknown 0 Comments

The tremors in Cebu’s neighboring island, Negros Oriental, shook not just the buildings but the people themselves across Central Philippines.

Cebu, the Philippines’ second biggest city, was caught by surprise and was shaken by a 6.8 magnitude earthquake that originated 100 kilometers away from the City, it only lasted for 30 seconds. Several aftershocks were then experienced in Cebu and other islands but none were strong enough to cause damage, except for Negros Oriental — where the epicenter of the earthquake originated.

Cebu normally has little or no seismic activity but as is the nature of these things, news quickly becomes exaggerated. There was speculation of a tsunami which proved to be false, and there was some initial local panic but it soon subsided. Due to the recent heartbreaking tragedy and publicized Japanese tsunami, this was understandable.

There has been no record of any serious injury in Cebu, and officials say that the majority of the casualties were at provincial Negros Oriental.

Fortunately, no damage was done to the buildings of the Cebu call centers. The rumor mill aided by social media went into overdrive and by and large proved to be baseless. Most of these call centers continued operating in the middle of all the chaos.

Reports of people fleeing, running and crying on the streets were caused by Cebu’s lack of experience with earthquakes. However, a CEO of one of Cebu’s call centers remarked: “Be reassured that Cebu is a very safe place. To be fair, we were shaken but not stirred, and after the excitement died down we just went back to work. It was all a bit of a storm in a tea cup to be honest. Our hearts go out to the families who bore the brunt of it in Negros.”

About the Author

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Publish on 02/08/2012
Jane is a freelance copywriter, with majority of her work focusing on the outsourcing industry.