Preparing Cebu’s Talents for Promising KPO Careers
The BPO industry of Cebu is considered as the province’s hippest industry today. Professionals, both fresh and experienced, flock call centers in Cebu and excel in the different fields belonging to the industry.As the BPO industry of Cebu flourishes and evolves into higher levels of outsourcing services, so are the needed people to work for the high-end jobs that are being offered by the companies.
Call centers in Cebu initially capitalized on offering voice-based BPO services and other main functions of business process outsourcing (BPO). In turn, Cebu’s call centers have gained much mastery and excelled in the field of outsourcing. The next move is to focus and develop on KPO (knowledge process outsourcing). The jobs entailed in this sector are more specific and need people who possess specific skills in accountancy, IT functions, software development, and the like.
The BPO sector can hire almost anyone who has above-average skills in the English language and analytical expertise. But the KPO sector has more filtered requirements and more rigorous processes in selecting and hiring people.
The government of Cebu has been actively supporting the causes of BPO companies. Cebu’s call centers have been making ties with government offices like the Technical Education and Skills Development Authority (TESDA) and DOST (Department of Science and Technology) in coming up with programs to help the young talents of the province in acquiring and developing the skills needed for the outsourcing industry.
The Business Processing Association of the Philippines (BPAP) also advises young professionals to try looking into the KPO industry in trying to determine their career path.
BPAP gives the following tips that yuppies can consider in order to have an enjoyable profession in the KPO industry:
1. Know your strengths and weaknesses. This is a stepping stone in determining what career you would want to have in the KPO industry. Your strengths usually lie in your interests and passion. Making your work and passion go hand in hand results to liking and enjoying your job. How fun and easy would it be if you’re paid to work for something that you’re good at and interested in, right?
To do this, start evaluating yourself with the simplest activities that you do; these can include your hobbies, topics you enjoy discussing, or academic subjects you enjoyed the most in school. Simple things can actually relate to any career. All you need to do is make those simple things work to your career’s advantage.2. Attend workshops or vocational programs. Choose a course, vocational program, or any training that will help you land your ideal job. This is a smart move to ease your way to your dream job.
This course can be related to your determined strength/s and interest/s. This move will make studying easier for you since your passion for the course will help you love the course more. Choose the colleges that offer the best for the study that you will be taking up.
3. Always give your best during interviews and exams. Since first impressions last, make that first impression effective enough to win the approval of the HR personnel who will evaluate you.
Always remember that you will be evaluated according to how you present yourself. Your first appearance, first action, first few words, first tone of voice, first interaction, and the like can be the determinants to whether you get the job or not. However, don’t pretend to be someone you’re not. Remember that being true to yourself is still the most important factor that HR people look into.
4. Use what you learned in school but don’t let learning die. What’s the use of all those sleepless nights of studying if you won’t use it in your job? Put to action what you have learned by applying them to situations at work.
Keep in mind to remember, learn, and apply what you pick up along the way. As the saying goes, “Experience is the best teacher.” Treat your day-to-day activities at work as your new learning module.
5. Go horizontal in learning. Take this direction in learning new skills and finding your niche in order for you to go in the vertical ladder effectively. Instead of just focusing on being promoted by mastering what you do; make it a habit to learn simple yet important new skills about your work every day. You’ll be amazed at how much other skills you can master.
It’s impossible that you will learn everything altogether, but take your time. These skills will complement the ones that you will be encountering on your next job post or after your promotion.
Anyone who has worked in the KPO sector of a call center Philippines houses can attest to the fact of having a fulfilling—if not promising—career path, wherein many opportunities inspire employees to continuously learn and grow.
About the Author
Publish on 1/23/13
is a freelance copywriter, with majority of her work focusing on the outsourcing industry.
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